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Welcome to the Chiefly podcast!
Today’s guest is
, CEO at NoFraud, an eCommerce fraud prevention & revenue protection solution. Prior to NoFraud, Scott was the former President & COO at Frame.io (acquired by Adobe for $1.3B in 2021) and President at AdRoll.Scott has experience building and leading companies from early stages to hundreds of millions in revenue and several successful exits.
He previously held executive leadership roles at OpinionLab, which was acquired by Verint Systems (NASDAQ: VRNT), Criteo (NASDAQ: CRTO), Careerbuilder, and TeraSolar, which was sold in 2005.
In this episode, Scott and I cover:
Major inflection points in his career
What a Chief of Staff actually does
The differences between a COO and Chief of Staff
Advice he’d give to his 15-year younger self, and more
Show Notes
00:00 — Introduction and career inflection points
06:21 — Encountering the Chief of Staff role for the first time
09:58 — The key differences between a COO and Chief of Staff
18:26 — Challenges for Chief of Staffs
23:54 — Beliefs and insights
26:35 — Scott’s advice for his 15-year younger self
Key takeaways:
Building relationships and trust as a Chief of Staff is crucial.
The Chief of Staff role has some functional overlap with the COO role, but there are distinct differences with respect to people, objectives, and area of focus.
Lean, high-achieving teams are essential for organizational success.
It’s important to take moments to celebrate wins.
References
Interview with
, former COO of Gainsight and co-author of The Customer Success Economy
More about Scott:
More about Zaharo:
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Finally, if you liked reading this, feel free to click the ❤️ button on this post so more people can discover it on Substack 🙏
Until next time, Right Hand fam! 👋
The differences between a COO and Chief of Staff with Scott Gifis