I have a bad habit of saying I am sorry a lot. I got it from being in restaurants. When I dealt with customers, it was always the first thing I said. 99% of the time it was genuine. I mean, someone is giving us business while they could have gone anywhere else and we disappointed them. So I would say I am sorry numerous times.
Of course, there was the 1% who had irrational complaints. I cannot magically make something happen that is impossible. I cannot make a meatball appear if we never carried them. I cannot offer you Coca Cola when we have Pepsi. And yes, I could have kept Pepsi on hand, and yes that is also a huge violation with the soda contracts large corporations have. So…
I am sorry.
But saying sorry was not enough. Not for me at least. I love trying to fix problems. I like going above and beyond. If a meal was made wrong, I would make it right and give gift cards for next time. If we ruined a birthday, I would offer to do another birthday dinner. I would get yelled at by my bosses all the time because my comps (food I paid for) were notoriously the highest. It did not matter. We were always up in sales year over year. We always had good review scores. But restaurants never focus on that as much as a comp or labor number. It is actually the dumbest thing that educated people cared about one percent investing on people rather than running a dumpster fire every evening.
But I took that same mentality with me in cars. Now, it is absolutely not the same. You really have to gain some thick skin there and the people trying to rip you off are 99% compared to 1% good people so it is a huge flip.
Then I took it to art. If you have bought art from me, I can be confident that 99% had a good experience. On the flip side, if you asked me for art, then ghosted me, I can be confident that 99% of you got an absolutely nasty message from me.
And now I take it to sports cards.
But sorry is not enough. It is words. There has to be actions behind the sorry. I explain this to my kids. You can say you are sorry, or you can fix the issue so it will limit it happening again.
And that is what I am doing right now.
So first off, I am sorry. I do not think I have given you all the Tony Posnanski experience you deserve. So here are a few things…
Ko-Fi: So I work off of tips as this is my career, but please understand it is not a demand. it is a request. Someone pointed out that my minimum was at ten dollars and that is insane. I am sorry about that and have adjusted it to a dollar if you ever wanted to throw a buck my way.
Art- I will not be selling art but will be giving it away to paid subscribers. I have been saying over and over that I will be posting it and have not. By Friday, new political and happy art will be posted. I will randomly be giving away to those who have paid for a subscription. Also, if you have a paid subscription, I will be willing to do art for $20 shipped on a piece I have made in the past or current.
Weight Loss- I have been very vague about my 170 pound loss and in the past, I spoke more about what it was like living at 475 pounds. Instead I want to share how I did it. Now, it is not telling you how to do it. it is just how I did and maybe you will get some ideas.
Complaining- I have committed to 60% less complaining here.
The good stuff- I think I share way too much crap and not enough good things, because overall my life is amazing now. I need to post that.
Politics- So I sell sports cards on Ebay. So on Twitter, which is my main source of posting cards, I have posted less about politics. I will be posting more, but not like I did. I want to write more thought pieces rather that Ted Cruz can go F*ck a cactus.
That is all for now. I do apologize about the experience I have given you here and want you to know I will make it much better. Thank you for being here. Once again, a paid subscription will get you a lot of fun things and if you ever want to throw a buck my way, you can here.
I’d rather you be honest about how things are going, instead of “trying to pretend”, but I get trying to be positive!